Orders are prepared within 1–3 business days.

Delivery takes 7–12 business days to Spain and the rest of Europe, and 10–20 business days to the UK, US, Canada, Australia and New Zealand.

Free shipping in Spain on orders over €100. We email you a tracking link as soon as your order ships.

You have 14 days from delivery to return your order. Items must be unused and in their original packaging.

Every product also includes the 3-year EU legal guarantee. See our refund policy for details.

Need to change your delivery address or cancel? Email us at shopdecozen@gmail.com within 12 hours of placing your order.

Once your order has been processed and shipped we can no longer change it, but you can still return it after delivery.