Privacy policy
Privacy Policy
Last updated: February 5, 2026
DecoZen operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a secure and curated shopping experience.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of personal information.
By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. This does not include anonymized or de-identified information.
Depending on how you interact with our Services and where you live, we may collect the following categories of personal information:
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Contact information: name, billing and shipping address, phone number, and email address
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Payment and financial information: payment method, transaction details, and payment confirmations (processed securely by third-party payment providers)
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Account information: username, password, preferences, and settings
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Transaction data: items viewed, added to cart or wishlist, purchased, returned, or exchanged
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Customer communications: information you provide when contacting customer support
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Device and technical data: IP address, browser type, device identifiers, and network information
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Usage data: interactions with the website, pages viewed, and browsing behavior
Sources of Personal Information
We collect personal information from the following sources:
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Directly from you, when you create an account, place an order, or contact us
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Automatically, through cookies and similar technologies when you use our Services
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From service providers, who help us operate the store and process transactions
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From partners or third parties, where permitted by law
How We Use Your Personal Information
We use your personal information for the following purposes:
Providing and Improving Services
To process payments, fulfill orders, manage accounts, arrange shipping, handle returns, personalize your experience, and improve our Services.
Marketing and Advertising
To send promotional communications, show relevant advertisements, and recommend products based on your activity. You may opt out at any time.
Security and Fraud Prevention
To protect our Services, prevent fraud, verify identities, and ensure safe transactions.
Customer Support
To respond to inquiries, provide assistance, and maintain our relationship with you.
Legal Compliance
To comply with applicable laws, enforce our terms, and respond to lawful requests from authorities.
How We Share Personal Information
We may share personal information only when necessary and in accordance with this Privacy Policy, including:
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With service providers (such as payment processors, shipping partners, IT and analytics providers)
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With e-commerce infrastructure providers, including Shopify, which processes data on our behalf
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With marketing partners, where permitted by law and subject to your consent or opt-out rights
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With affiliates or corporate partners, if applicable
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In connection with business transactions or legal obligations
Relationship with Shopify
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and Services to you.
Shopify acts as a data processor for certain personal information processed on our behalf and may process data to provide, secure, and improve its services. Shopify processes personal information in accordance with its own privacy policies.
For more information, you may review Shopify’s privacy practices at:
https://privacy.shopify.com
Third-Party Websites
Our Services may include links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party sites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.
Security and Data Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request deletion of your personal information
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Correct inaccurate information
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Receive a copy (data portability)
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Opt out of targeted advertising or data sharing
Users in the EU and UK may also have the right to object to processing and withdraw consent where applicable.
We will not discriminate against you for exercising your rights.
International Data Transfers
Your personal information may be transferred and processed outside your country of residence. When required, we rely on approved legal safeguards, such as Standard Contractual Clauses, to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised accordingly.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
For the purposes of applicable data protection laws, DecoZen is the data controller of your personal information.